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Wawak has an EXCELLENT customer service policy! You cannot go wrong shopping with this company. Any issues and they immediately do whatever to satisfy the customer. Have purchased numerous items, esp their thread and zippers. Top quality products and they are the same items sold in your local quilting or fabric shops, only priced at a fraction of retail cost. Found this website on a fluke, but sure glad I did. Love love love Wawak and their hardworking staff!