WAWAK Sewing Supplies Customer Service Employees

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Monday - Friday 8am - 8pm EST
800-331-7600 800-331-7600 Toll-Free

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Frequently Asked Questions

How can I see the status of my order or see the order tracking information?

You can check your order history through the Order History & Tracking.

How much is shipping?

Shipping is FREE on orders over $99! If your order is under $99, shipping is only $5.95! Additional fees may apply to orders shipped to AK, PR and HI. Shipping costs for items returned from AK, HI, VI and PR are the responsibility of the customer.

What if I am not satisfied with my purchase? Can I return the product?

If for any reason you are not satisfied, you may return your product for a refund. Products must have been purchased in the last 365 days to be returned. Please Note: Certain indicated products are covered under manufacturer’s warranty which may differ from WAWAK's policy. To return a product, go to the Start A Return. Shipping costs for items returned from AK, HI and PR are the responsibility of the customer.

How can I change or cancel my order that I just placed?

You can cancel an order that was just entered usually within about 30 minutes of placing the order by going to Order History & Tracking and selecting Cancel Order.  Unfortunately, orders cannot be changed once they are entered. You will need to cancel the original order and re-enter a new order with your changes.

When will my order ship?

Orders placed before 4pm will ship the same day (Monday – Friday, except holidays). Most orders arrive within two business days.  Click here to view our shipping map to determine your approximate shipping time.

How can I subscribe or unsubscribe for promotional emails?

Please visit the Preferences section under Manage My Account. If you are subscribed and are not seeing promotional emails, please verify that they are not automatically going into your “Clutter” or “Junk” folders. If this is occurring, please add the WAWAK email address (wawak@email-wawak.com) to your address book or safe list to ensure our email reaches your inbox.