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Customer Service

Customer Service

We want your on-line shopping experience at WAWAK to be as quick and easy as possible. Your 100% satisfaction is guaranteed for all purchases.

Our customer service representatives are trained to help you in all phases of your purchase with us. If you have product questions, or need to return an item, they will gladly assist you.

If for any reason, you are not satisfied, you may return your product for a refund or replacement, we'll even pay for the shipping back.

To return or exchange a product to WAWAK:

  1. Complete return form included with your order. If you do not have a return label or return form please call customer service at 1-800-654-2235 or e-mail us at customerservice@wawak.com to receive a return label and form.
  2. Pack items securely, including return form.
  3. Place return label on package. Write down tracking number of return label for your records.
  4. Your package may be given to any FedEx driver, taken to a FedEx Kinko’s store, dropped in a FedEx drop box or Call 1-800-463-3339 to arrange for pickup.

    Information for FedEx:
    1. At the first prompt say "ground return pickup" at the next prompt press 0 to speak to a representative.
    2. Tell the representative that you want to schedule a return manager pick up.
    3. Provide the account number located in the middle of the tracking number.
    4. Provide your Business or contact name, phone number and address.
    5. Confirm number of boxes to be picked up.
    6. Time during the day you would like the pick-up to be made.
  5. FedEx will provide a pick-up date.
  6. FedEx will provide a pick-up number, however the tracking number on your label is what is needed for tracking your package.

For returns on orders placed over 60 days ago a credit will be applied to your WAWAK account, in leui of a refund, which may be used towards future purchases. Products must have been purchased in the last 365 days to be returned.

If your order is missing an item or your order is late:

  1. Call customer service at 1-800-654-2235 or e-mail us at customerservice@wawak.com. Please include your order confirmation number.
  2. Our customer service representatives will assist you in resolving any problem to your complete satisfaction.

Regarding other comments or inquiries:

  1. Always feel free to contact the customer service department with any comments or questions.
  2. If you are looking for a product you can't find, you can look through the Site Directory of this site; and again, please always feel free to e-mail or call our customer service department.