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Our Return Policy

What if I'm not satisfied with my purchase?

You may return it. We will either issue you a replacement for the product, or a refund. For returns on orders placed over 60 days ago a credit will be applied to your WAWAK Sewing Supplies account, in lieu of a refund, which may be used towards future purchases. Products must have been purchased in the last 365 days to be returned.

How do I return a product?

1. Call customer service at 1-800-654-2235 e-mail us at customerservice@wawak.com to receive a return label and form.

2. Pack items securely, including return form.

3. Place return label on package. Write down tracking number of return label for your records.



United States: Your package may be given to any UPS driver, taken to a UPS store, or dropped in a UPS drop box.

How long will it take to get a refund?

Refund checks are issued weekly. If you paid for your order with a credit card, then the normal time frame to see your credit showing up on your account would be 1-2 billing cycles.