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Help & FAQ

USING OUR SITE:

Is my personal information secure?

Yes. The personal data you send us (name, address, credit card information, etc.) is encrypted for your protection during the transmission process and can only be decoded by us.

How do I know that you received my on-line order?

We will send you an email confirming your order along with your order confirmation number. Anytime you would need to interact with us about your order, you would use this number as a reference. When we ship your order, which is almost always the same day we receive it, we will send you another email with your shipment tracking number. This will allow you to track your shipment from us to you.

Do you offer quantity discounts?

With some products, if you purchase 3-4 times the end column quantity on the price chart, we can sometimes quote you a lower price. Call your customer service representative for details at 1-800-654-2235.

How do I change my password?

You can change your password through the My Account link on the home page.

What if I've forgotten my password?

Simply click on Forgot Password on the Sign in page.

I want to check my order history.

You can check your order history through the My Account link on the home page. You may also make changes to your account in this area.

PAYMENT:

Will I be charged sales tax?

Businesses residing in the states of New York or Nevada will be charged the appropriate sales tax for their state on the full amount of the order, less any shipping costs.

How much is my shipping charge?

Free if your order total is $100 or above. For orders under $100, your shipping charge is $4.89 regardless of the weight!

Can I still order online and pay COD?

Yes, the process would work the same way as if you had placed your order over the phone or through the mail. You would pay your $4.50 COD fee along with the price of your order to the delivery person.

RETURNS:

What if I'm not satisfied with my purchase?

You may return it. We will either issue you a replacement for the product, or a refund. For returns on orders placed over 60 days ago a credit will be applied to your WAWAK® account, in lieu of a refund, which may be used towards future purchases. Products must have been purchased in the last 365 days to be returned.

How do I return a product?

1. Call customer service at 1-800-654-2235 or email us at customerservice@wawak.com to receive a return label and form.

2. Pack items securely, including return form.

3. Place return label on package. Write down tracking number of return label for your records.



Your package may be given to any FedEx driver, taken to a FedEx Kinko’s store, dropped in a FedEx drop box or Call 1-800-463-3339 to arrange for pickup.

Information for FedEx:

1. At the first prompt say "ground return pickup" at the next prompt press 0 to speak to a representative.

2. Tell the representative that you want to schedule a return manager pick up.

3. Provide the account number located in the middle of the tracking number.

4. Provide your Business or contact name, phone number and address.

5. Confirm number of boxes to be picked up.

6. Time during the day you would like the pick-up to be made.

FedEx will provide a pick-up date and pick-up number, however the tracking number on your label is what is needed for tracking your package.

How long will it take to get a refund?

Refund checks are issued weekly. If you paid for your order with a credit card, then the normal time frame to see your credit showing up on your account would be 1-2 billing cycles.

INFORMATION:

What makes WAWAK® Sewing Supplies products a better value than others?

When we talk about the WAWAK® value we offer you, we are talking specifically about these components that make up our definition of value: quality, price, performance, convenience and service. In each of these 5 areas, we strive to exceed your expectations, which is why we say, WAWAK® is the best value for your sewing and tailoring supplies.

What is your Satisfaction Guarantee?

It means we want you to be 110% thrilled with your WAWAK® products for a very long time. And in the event that you are not, you may return them for a full refund, anytime, even if you've used them.

When will I receive my order, I need it now!

In-stock online orders received before 5:00pm EST ship same day. With two warehouses most of our customers across the United States will receive their orders within 1-2 business days. Click here to view our shipping map so that you can determine shipping time. If you would need your order sooner, please call our customer service representatives (1-800-654-2235) to discuss other shipping methods to get it to you faster.

What if my order arrives damaged?

If your order arrives in a box that has been damaged during shipment, and the delivery person is still there, you need to refuse the shipment. You then need to either email or call the customer service department and we will reship your order to you. If you've been left a damaged package and the delivery person is gone, call or email customer service immediately and we will issue a call tag for the damaged package and immediately reship your order.

What I just ordered I can't seem to make work right, how can you help me?

Email your question to customerservice@wawak.com, and we will find the solution to your problem. You certainly may also call and speak with one of our customer service representatives.

Are you open to suggestions from your customers?

Absolutely! We gladly welcome suggestions and critiques of our products. Is there something you'd like to see us carry that we don't. Let us know. You can either call us at 1-800-654-2235 or e-mail us at customerservice@wawak.com.

Do you ship internationally?

Currently we are unable to take international orders directly through our websites, however our International Sales Representative can assist you with your purchase. Please click here to complete a brief form so that we may contact you. Or, if you prefer, you may contact our International Sales Representative directly by email at international@wawak.com.