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Customer Service

We want your on-line shopping experience at WAWAK Sewing Supplies to be as quick and easy as possible. Your 100% satisfaction is guaranteed for all purchases. Our customer service representatives are trained to help you in all phases of your purchase with us. If you have product questions, or need to return an item, they will gladly assist you.

If for any reason, you are not satisfied, you may return your product for a refund or replacement.

To Return or Exchange a Product:

Please call customer service at 1-800-654-2235.

For returns on orders placed over 60 days ago a credit will be applied to your WAWAK Sewing Supplies account, in leui of a refund, which may be used towards future purchases. Products must have been purchased in the last 365 days to be returned.

If your order is missing an item or your order is late:

Call customer service at 1-800-654-2235 or e-mail us at Please include your order confirmation number.

Our customer service representatives will assist you in resolving any problem to your complete satisfaction.

Regarding other comments or inquiries:

Always feel free to contact the customer service department at 1-800-654-2235 or e-mail with any comments or questions.